Chatbots & Artificial Intelligence
The chatbots have many different names: chatterbots, talk bots, bots, chatterboxes, artificial conversation entities (ACE), and virtual assistants. They are eligible for hundreds of activities, such as helping to address any legal concerns you might have, becoming a personal trainer or helping you plan your schedule. There are also those as pointless as the one from your local coffee shop built to reflect a common seasonal drink.
To put it plainly, chatbots are machine programs that interact with your customers driven by artificial intelligence. They are built to use as an online chat app, SMS, and often even voice chat to imitate normal human communication. Chatbots are also able to communicate and collect information from other chatbots, even though they are designed for human consumption.
Most chatbots are present to understand and react to a limited set of keywords with the appropriate information. It's more of a complex "if this is the case," if the user mentions "e-mail setup," then send user "how to set up your email guide." There are others, though, who are much more sophisticated and improve from the interactions they have with other people.